Dealing With Difficult People – Workbook PDF Download Only

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Dealing With Difficult People - Workbook PDF Download Only

£4.97
Dealing With Difficult People - Workbook PDF Download Only
Dealing With Difficult People - Workbook PDF Download Only

Home / Shop / PDF Downloads

Dealing With Difficult People - Workbook PDF Download Only

£4.97
Product Code: DWDPA
This set of over 3hrs of audio recordings was captured at Julie's 'Dealing with Difficult People' live seminar at Wembley Conference Centre. Originally made available as a set of audio cassettes (do you remember those!?!), you can now download these audio recordings to listen to on your MP3 player wherever you want.

This purchase contains the workbook PDF download only. Dealing With Difficult People is also available with accompanying MP3 audio recordings.
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4.970
Author: Julie Hay
  • Description

Dealing With Difficult People Workbook PDF to accompany and complement the MP3 audio recordings. 

This workbook provides an overview of the ideas and concepts covered in the audio recordings, together with a number of activities you can do, including some questionnaires so you can score yourself.

Contents

1. Welcome to this Workbook
2. Who is your Dipper from Hell?
3. Working Styles
4. Rapport
5. Representational Systems
6. Spider Maps
7. Personal Styles
8. BARs to Effectiveness
9. Steps to Success​
10. Emotional Control
11. Resource States
12. Circles of Excellence
13. Strokes
14. Windows on the World
15. AP3 - the Assessing Cube
16. Psychological Games
17. Action Planning
18. The 3 Keys to Relationships